Frequently Asked Questions



Ordering & Payment

1. What if I want to return my order?
2. Do you have a minimum order quantity?
3. How do I know you have received my order?
4. When will you take payment for my order?
5. Can I have an account?
6. Can I order by telephone?
7. Do you accept Purchase Orders?
8. Large, regular frame and mount orders?
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Pricing and Delivery

1. How much do you charge for delivery?
2. Do you deliver on weekends?
3. Do you offer discounts for students?
4. I've seen an identical frame but for a cheaper price?
5. What is your lead time?
6. Do the prices shown include V.A.T?
7. When do you deliver?
8. Channel Islands - no V.A.T?
9. Do you offer discounts for bigger frame and mount orders?
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Frames

1. Are the photos on your web site a good representation?
2. What is included with my frame?
3. How deep are your picture frames?
4. I require a large picture frame, can you help?
5. Can I frame something that is quite thick?
6. Will my picture frames hang or stand?
7. Can I have sample pieces before I buy?
8. Can you make frames from mouldings not shown on the web site?
9. Are your picture frames easy to put together?
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Mounts

1. Can I have a photo mount with no hole in the middle?
2. Do you supply oval shaped mounts and frames?
3. Can I have a mount with more than 1 opening?
4. Is your mount or glazing blue?
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Glazing

1. I don't want glazing with my order
2. How do I clean my acrylic glazing?
3. Does my frame come with glass?
4. Is your mount or glazing blue?
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Measuring

1. Are the Swept Frame sizes given internal or external?
2. How do I measure for a picture frame?
3. How should I measure my artwork?
4. I need a really big frame, can you help?
5. How big is an A4 frame?
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Technical/Website

1. Why won't my image upload?
2. I have a technical issue?
3. The frame studio will not load?
4. Can I edit my frame designs?
5. Is the website secure?
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General

1. Do you have a framing catalogue?
2. What's the best way to find frames on your website?
3. No more questions at this time
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